QUESTIONS / ANSWERS


Please contact us directly, if you cannot find the information you are looking for on this page.

Can I change materials and colours ?

Yes, to make your changes, put your model in My FAVORITES, and click on the photos of the leathers or fabrics that compose it.

You can consult the material collections by following this link LEATHERS and et FABRICS

How do I choose colours that perfectly match my outfit ?

The colour rendering on the site is natural, that is to say seen in the daylight.

Smartphones of all brands, as well as Apple tablets and computers, display colours accurately.

To avoid mistakes, send us photos of your outfit.

You can take them indoors, if possible in daylight, or outdoors, but not in direct sunlight.

In any case, check the result, and take photos in different places, until the colour rendering on your phone matches the colours of your outfit.



You can send us your photos by email : contact@florencekooijman.com

Can I have leather and fabric samples sent to me ?

No, it would be expensive, and it is not necessary, because Smartphones of all brands, as well as Apple tablets and computers, display colours accurately.

Our LEATHERS and FABRICS collections are displayed with a natural rendering, that is to say seen in the daylight.

It is best to send us photos of your outfit, as explained in the previous question.

How to match a clutch with shoes ?

You will find proposals for sets in the collections of Matching SHOES and BAGS

Put in My FAVORITES the shoes and the clutch of your choice.

Customise your set using a maximum of 2 or 3 colours, to obtain a beautiful result.

We can do it for you.

For this, put together in My COMPONENTS leathers and fabrics in the colors you like, and send us a message from the links used to ask a question, page My FAVORITES

Can I choose other knots for shoes and pumps?

Yes, put your model in My FAVORITES, and click on the photo of the knot.

Can I change the heels ?

Yes, put your model in My FAVORITES, and click on the photo of the heels.

Can I see my customisation ?

No, but we can search our stock photos for a similar, or very close version of the customisation you have made.

What happens if my customisation does not suit me?

You choose, your order is restarted free of charge, or you are refunded.

Please follow this link for more information Terms of sale

How to do for my shoe size ?

Page My SHOE SIZE we thank you for answering a few questions, and take measurements of your feet, so that we can fit you perfectly.

Let yourself be guided, and do not hesitate to ask us for help.

Why use paper strips to measure my feet ?

This is the most accurate way to take your measurements.

For your forefoot, a 1 1⁄2 inch wide strip will allow you to encompass the joint of your big toe, as well as your little toe, while keeping the strip of paper at a right angle to your foot.

With a tape measure, you will have to take this measurement at an angle, and this may distort it.

Do you have small or large sizes ?

Yes, for women some models are available from 3 to 10 in UK sizes, or from 5 to 12 in US sizes.

We have half sizes for all models.

What happens if the size doesn't fit ?

You choose, your order is restarted free of charge, or you are refunded.

Please follow this link for more information Terms of sale

Do you have different widths for the calves ?

Yes, in fact we have all the widths, because each pair of boots is made to measure.

How to enter my calf measurements ?

In order to record the dimensions of your legs, you must first have indicated the measurements of your feet.

When it will be done, from the boots put in My FAVORITES or My CART, you will have a link to the page that will allow you to save your measurements.

Let yourself be guided, and do not hesitate to ask us for help.

Can the height on the legs of knee-high boots, and thigh-high boots, be adjusted ?

Yes, first we need to know how tall you are, to adjust them to your height, and then you will be able to increase or decrease the standard height of the models.

How to order for two people ?

You need to open two accounts, with two different email addresses, in order to separate the information about the shoe sizes.

How can I pay ?

By credit card :
On the secure PAYPAL site, you will authorise the payment, which will only be accepted after verification and validation of your order.

It is not mandatory to open a PAYPAL account, to pay by credit card on the PAYPAL site.


With a PAYPAL account :
With your PAYPAL account, you can pay in four installments free of charge.


By bank transfer :
After verification and validation of your order, we will send you by email the IBAN, which will allow you to make your transfer.

Is it possible to pay in several instalments ?

Yes, with a PAYPAL account, you can pay in four installments free of charge.

How to get a refund ?

All you have to do is ask for it, and send the goods back to us in new condition.

Please follow this link for more information Terms of sale

How long will the delivery take ?

Your order will be delivered to you by the postal services, within 3 to 4 weeks.

If you need your shoes more quickly ask us, so that we can tell you if it is possible.

How much is shipping ?

Delivery will be made by the postal services.

The flat rate for shipping costs in United States is $ 32


France : $ 8

European Union, United Kingdom and Switzerland : $ 16

Eastern Europe (excluding European Union), Norway and Maghreb : $ 23

United States, Canada, Africa (excluding Maghreb), and rest of the world : $ 32

How to contact you ?

Please follow this link Contact us

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